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All of ITSM Portal's products lists are now embedded on this site. Check out the following lists: Tools: ITIL tools Free Helpdesk tools for ITIL/ITSM BPM tools Enterprise Architecture tools Open source Enterprise Architecure tools SIEM tools GRC tools Management Games and Simulations for ITSM Add-ons for ITIL tools .Other interesting stuff: You are not watching this post, click to start watchingread more

Source Feed: The IT Skeptic's ITIL Pipe

No newcomers in the quadrant this year! We even see 4 competitors leaving the scene: IBM, ManageEngine, SysAid Technologies, and TOPdesk. And this year's winners are: Axios Systems, BMC Software, CA Technologies, Cherwell Software, EasyVista, Heat Software, Hornbill, HP, Landesk, ServiceNow You are not watching this post, click to start watchingread more

Source Feed: ITSM Portal - ITIL
Categories: cobit, fsm, ism, iso 20000, itil, mof, tools

APMG formally announced on 9th July 2015 to Accredited Training Organisations (ATOs) and accredited trainers that starting on June 23 2015 they banned ITIL Foundation as a prerequisite qualification for taking the ISO 20000 Practitioner exam. Now candidates must hold an ISO 20000 Foundation certificate from APMG or BCS. I would like to know why this was necessary and what consultation was conducted with ITSM consultants, trainers and ATOs to gain agreement for this change. Also, why were we...

Source Feed: The IT Skeptic's ITIL Pipe

For a team to win games and claim championships, it needs to be more than a group of individual star players with unique sets of specialty skills. Winning teams operate under a common vision and mission, and share a playbook established by strong leaders who understand how the various members of the team are best organized to achieve team goals. Following this analogy, business and IT leaders across an enterprise should logically share a common vision, portfolio priorities and agreement on how...

Source Feed: The IT Skeptic's ITIL Pipe

Here is an interesting story of the use of the ITIL name.... Read this link first. I take these lessons from this: 1) Lawyers are incapable of subtlety or nuance, or even thinking much. 2) Build an open content website and they won't come. read more

Source Feed: The IT Skeptic's ITIL Pipe

Incident Management in a Service Management Architecture You are not watching this post, click to start watchingread more

Source Feed: ITSM Portal - ITIL
Categories: architecture, call management, customer satisfaction, incident management, ism, iso 20000, iso 9000, it service management, itil, people, roles and tasks, problem management, standards, guidelines, certificates, workflow management


The Society for Chartered IT Professionals in Ireland, and the itSMF Ireland, have organized a seminar for their members on Enterprise Service Management (ESM). The seminar will present the case of the Netherlands, where ESM has grown into a local industry standard, with a significant success rate. You are not watching this post, click to start watchingread more

Source Feed: ITSM Portal - ITIL
Categories: architecture, fsm, implementation/cases, ism, iso 20000, it service management, itil, organization (itsmf, isaca, etc), standards, guidelines, certificates, tools

FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are: read more

Source Feed: ITSM Portal - ITIL
Categories: itil


Unfortunately I don’t often hear “strategy” and “IT service management (ITSM)” in the same sentence, unless of course someone is maligning the ITIL 2011 Service Strategy book or if an organization is justifying a significant investment in a new ITSM tool (to me this is too often the breeding ground for failed aspirations). Alternatively we often talk about (and are consumed by) tactical ITSM issues and our tactical responses. So where and what is your ITSM strategy? And where is your ITSM...

Source Feed: itil Resources | ZDNet



Welcome to the most comprehensive ITIL exam preparation App available on the market today! You have definitely come to the right place to pass the...

Source Feed: itil Resources | ZDNet

As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone.  Nowadays there are iPhones, iPads, Kindles, (609 words in article)

Source Feed: ITILNews
Categories: service strategy, service generation

Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period.   (318 words in article)

Source Feed: ITILNews
Categories: service strategy, service generation

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=== PROJECT HAS STARTED === AUTHORS AND REVIEWERS HAVE BEEN SELECTED === BOOKS EXPECTED BY WINTER 2011==== There are lots of publications on IT Service Management (ITSM), but almost none about the organizational aspects of implementing ITSM. Little has been written on organizational design, roles, responsibilities, skills and competences. This is about to change. These topics will be discussed in a new series of book titles especially developed to support the IT manager. The focus for the...

Source Feed: ITSM Portal - ITIL
Categories: application management, change management, configuration management, fsm, implementation/cases, incident management, ism, iso 20000, iso 27000, iso 9000, it service management, itil, people, roles and tasks, release management, same, security management, service level agreements, service level management, standards, guidelines, certificates

Demand Management plays a key role in Service Management.  It aligns supply with demand and tries to forecast the 'sale' of products as closely as possible.   Service Operation is impossible if there is no demand for products or services as there will be nothing to (308 words in article)

Source Feed: ITILNews
Categories: service strategy, service generation

A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business.   It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values.  Service Portfolio Management (SPM) enables (316 words in article)

Source Feed: ITILNews
Categories: service strategy, service generation

Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is (445 words in article)

Source Feed: ITILNews
Categories: service strategy, service generation

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